Support

The Fan Menu is an independently operated platform run by a single person with limited bandwidth. While we do not offer guaranteed response times or dedicated support hours, we genuinely want you to have a good experience and will do our best to address your question or concern as promptly as circumstances allow.

For Fans

If you're a fan with concerns about incorrect pricing, menu availability, or any other content on a concession stand menu, please note that all menu content is managed directly by the volunteers running that stand. The Fan Menu provides the platform only — we have no visibility into or control over what individual stands publish. For those concerns, we recommend reaching out to the facilities manager or stand operator at the venue.

For Stand Managers

Looking for a walkthrough of all the features? Visit the Help page for a full guide covering the menu editor, stand status, payment methods, members, and settings.

For any questions, issues, or feedback related to the platform itself — whether technical, account related, or general — please reach out by email. We review all messages and aim to respond within a few business days, though response times may vary.

When writing in, please include as much context as possible — your stand name, a description of the issue, and any steps that led to it. This helps us resolve things faster without unnecessary back and forth.

Thank you for using The Fan Menu and for your patience.